Customer Service

Shipping Fees

United States
USPS First Class Mail   $5.00
USPS Priority Mail         $7.50
USPS Express Mail      $27.00

First Class Package International   $12.00
Priority Mail International                $30.00

Customer satisfaction is important to me. You can return an item for refund or exchange within 30 days of the shipment date. The item should be unworn and in its original drawstring pouch and gift box.

You can return an item to the address that appears on the papers included with shipment of your order.  You may want to insure your return as I cannot be responsible for lost or misdirected returns.

When your returned item arrives, I will issue a credit to the credit card used for purchase. Please include the pouch and gift box with your return. Otherwise I will need to deduct $1.00 from your credit for each missing drawstring pouch and each missing gift box if these items were originally part of the packaging of your item.

If you paid by check, I will issue you a refund check in the full amount of the purchase. (Selling price of item + sales tax, if applicable.)

Shipping and handling fees are non-refundable.

Custom Orders
One of the advantages of being a small business is that I can work with you to customize a piece of jewelry for you!

E-mail me at: to discuss what you'd like so I can assess whether it's something I can do and how much it'll cost.  

Depending on availability of materials and your time frame, I'll do my best to accommodate your custom order.

Custom orders are not returnable. 

Jewelry Modifications
All items are sold "as shown, as described." Any alterations or modifications to length, clasp, or design might incur a fee depending on the complexity of the change and whether I need to use additional materials to accommodate your request.

Please contact me at: if you'd like to make a change to an item.

I take great care in making Strands jewelry to last indefinitely, but sometimes it doesn't. If you have a problem, contact me at: so we can make arrangements for me to repair the item.

If something breaks, please try to gather all stray pieces to send back.

Buyer pays shipping to Strands.

Strands will pay return shipping back to buyer.

I cannot be responsible for items shipped to Strands uninsured.

Eyeglass Necklaces & Chains - Temple Measurement

The opening in the standard necklace style loop is 9/16” (just over 1/2 an inch) and will accommodate most glasses. However, some glasses have temples that are particularly wide, like the pair of sunglasses shown above. (The temple piece is circled in red.) 

If your glasses have a thick temple, measure it at its widest point. The white arrow shows the approximate widest point on this particular pair of glasses. 

If your glasses won’t fit through our standard loop, tell me how wide the temple is and I’ll determine if I have a larger loop to match your chain.

Paying by Check
If you'd like to pay for your order by check, you cannot use the shopping cart as it is only for credit card purchases. Please contact me at to make arrangements for paying by check.

Mailing List
Strands sends e-mail newsletters a few times a year which contain information about new items, changes to the Web site, and promotional offers only for newsletter subscribers. You can add your name to our mailing list by using the sign-up box at the bottom of the Home page. 

If you sign up for the newsletter but do not receive one, it could be because your e-mail service provider has designated the newsletter as spam and has filtered it out. Check with me to see if the newsletter we sent to you has bounced.

Each time you get a newsletter, you'll have the option to remove your name from my mailing list if you no longer want to receive the newsletter.

I do not sell my customer list.

Sales Tax
I am required by law to charge 5.6% sales tax on orders within Wisconsin.